Refund policy

Return and Refund Policy for Retro Gaming Essentials

Thank you for shopping with Retro Gaming Essentials! We want you to be completely satisfied with your purchase. If for any reason you're not, we offer a hassle-free return policy as outlined below (conditions may apply). Please leave a note with your return request stating the reason for the return with as much information as possible. This will help speed up the return process to ensure it is eligible as stated in the guidelines below:


  • Returns: You may return items within 30 days of purchase.
  • Condition: To be eligible for a return, items must be in new, unused condition with all original packaging and accessories intact. If returned items are found to be in used condition, are missing items, or not in original packaging, no refund will be issued.
  • Cancelations/Edits: Once an order has been placed, it cannot be canceled or edited. You may email support with your request, but we cannot guarantee we will be able to fulfill this request pending ticket volume and when your order is shipped out. We highly recommend ensuring you know exactly what you need prior to placing an order and that all items are correct/compatible. If you are unsure about what you need/if a product is correct, please reach out to contact@retrogamingessentials.com first and wait for a response before placing an order.
  • Damaged Items: If your item arrives damaged, it may be eligible for a replacement. Please contact our support team at contact@retrogamingessentials.com with photos of the damage for authorization to begin the replacement process. Do not proceed with a return in the portal until you have received confirmation from our support team.
  • Defective Items: If your item is defective, it must go through troubleshooting with our support team. Do not proceed with a return in the portal until you have received confirmation from our support team. Please contact contact@retrogamingessentials.com to troubleshoot/resolve the issue before initiating a return or replacement. Failure to adhere to the troubleshooting process will result in your return being denied.
  • Opened & Installed Items: Items that have been installed or removed from their packaging may not be eligible for refund or replacement. This includes, but is not limited to, removing protective films, soldering, bending, or any other alterations made to the item. You may reach out to support to see if your item will qualify.
  • LCD & Backlight Kits: All LCD and backlight kits must be tested before removing the protective film, using brackets/adhesives, unnecessary bending/creases in cables, or performing any soldering unless specified as necessary on the product page for basic functionality. Perform a dry run (test fit), as seen in this HHL Wiki Guide, to ensure the kit is undamaged before installation. This includes checking ribbon cables for any bends or creases, and we recommend running a game. Installed backlight kits are not eligible for return or replacement. If a backlight/LCD is returned and shows signs of installation, no refund will be issued. If you're unsure how to test your kit, please visit the link below or contact our support team.
  • Accidental Returns: Items returned accidentally are not eligible for return.
  • Modifying a Product: Items modified for any reason are not eligible for return.
  • Shipping Costs for Returns: For returns of new, unused items, a one-time return shipping fee of $8.99 will apply. This fee covers the cost of processing and handling your return. The fee will be deducted from your return refund. Fee does not apply if our support team has determined your product is damaged or defective.
  • International Customers: If you need to return a product that is new and unused, it is up to you to cover the return shipping costs. Same rules for defective/damaged items as seen above apply.
  • Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund at that time. Refunds are processed within 1 to 7 business days depending on your bank. Refunds for shipping costs and Navidium Shipping Protection will not be given.
  • Partial Refunds: There may be certain situations where partial refunds will be given which will be determined by our support team.

If you have any questions or need assistance with your return, defective, or damaged item, our customer support team is here to help at contact@retrogamingessentials.com.


Thank you for choosing Retro Gaming Essentials!